Refund Policy

Returns
Unfortunately we can’t offer you a refund or returns.

Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thestellarcode.technology@gmail.com.

Sale items
Only specific items may be refunded. Unfortunately items on sale cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thestellarcode.technology@gmail.com and send your item to: S1-29-09(SOVO), D'Sara Sentral, Jalan Welfare, Kampung Baru, Sungai Buloh, Selangor, Malaysia. Postcode: 40160

Rejection of Credit Card
Starfield Wellness reserve right to block any of the incoming credit card number. We will automatic block a credit card number when it return the goods two consecutive times.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

S1-29-09(SOVO), D'Sara Sentral, Jalan Welfare, Kampung Baru, Sungai Buloh, Selangor, Malaysia. Postcode: 40160

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----